Privacy Policy and Data Protection Statement

Effective Date: 23/11/2024
Last Updated: 23/11/2024

Asgard Builders Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, services, or other business operations.

1. Who We Are

Asgard Builders Ltd is a construction and building services provider, headquartered at:
14 High Street, Pensnett, Kingswinford, West Midlands, DY6 8XD
For any questions about this policy, please contact us via:

• Email: info @asgardbuilders.co.uk
• Phone: 01902 244375

2. What Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide

• Name
• Contact details (email address, phone number, postal address)
• Project details, preferences, and specifications
• Payment and billing information
• Correspondence with us (e.g., inquiries or complaints)

b. Information Automatically Collected

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device information
• Cookies and tracking data

c. Information from Third Parties

We may receive additional personal data from third parties, such as subcontractors, suppliers, or credit reference agencies.

3. How We Use Your Information

We process your personal data for the following purposes:

• To provide you with construction and building services.
• To communicate with you regarding your inquiries or projects.
• To fulfill contractual obligations, including payments and billing.
• To comply with legal or regulatory requirements.
• For marketing purposes (only with your explicit consent).
• To improve our website, services, and customer experience.

4. Legal Basis for Processing Personal Data

We process your data based on the following legal grounds:

• Contractual Necessity: To perform the contract you have entered into with us.
• Legitimate Interests: To conduct and improve our business operations.
• Legal Compliance: To fulfill legal obligations such as tax reporting or regulatory requirements.
• Consent: For marketing communications or optional services.

5. How We Share Your Data

We may share your personal data with:

• Subcontractors or suppliers necessary for project completion.
• Legal and regulatory authorities if required.
• Payment processors or financial institutions.
• Third-party service providers (e.g., IT support, marketing platforms).

We will never sell or rent your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include:

• Secure servers and encrypted communications.
• Access controls and employee training.
• Regular system monitoring and updates.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal constraints.
• Restriction: Request limited processing of your data.
• Data Portability: Receive your data in a portable format.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, please contact us using the details provided above.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand user behavior and improve our services. You can manage your cookie preferences through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Updates to this Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date.

12. Complaints

If you believe your data has been mishandled, please contact us directly to address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Contact the ICO:

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Thank you for trusting Asgard Builders Ltd with your personal data. We are committed to respecting your privacy and ensuring the security of your information.